TERMS + POLICIES
Terms and conditions:
These General Terms of Sale, which define the rights and obligations of the parties of the distance sales contract, automatically apply to the contractual relationship between LUCIANA ALBUQUERQUE UNIPESSOAL, LDA, located at Rua Pereira Henriques, 24, 2950-242 Lisbon (Portugal), whose VAT number is 515323497, and any Customer ordering Products (hereafter referred to as the “Customer”) on the Website https://www.ARVOREDOstudio.com (hereafter referred to as the “Website”). Any order placed through the Website entails the Customer’s full and unconditional acceptance of the General Terms.
Shop Policies:
All ARVOREDO collections are on the web site. Some articles may not be found on the online store - usually because they are too complex or not available in stock. If you want to know the price of these articles or order them, you can send an email to hello@arvoredostudio.com with your inquiry and the reference of the pieces. For any other questions do not hesitate to contact us, we will be happy to help.
Intellectual Property:
All the jewels are designed, studied and built by the author Luciana Albuquerque. ARVOREDO reserves the copyright and other proprietary rights with respect to the products and contents presented on this platform. In this way, any copy, transfer or use of any content of this website without the prior contact and consent of Luciana Albuquerque is not allowed.
Quality guarantee:
All pieces are made through manual and traditional processes and are built artistically by Luciana Albuquerque in her workshop. In this way, it may happen that there are small differences between the final piece that you will receive and the one that illustrates the photograph of the online store. We appreciate your understanding, after all it is a manual work.
Prices:
The jewelry prices available at the ARVOREDO online store does not include taxes at the current tax rate (currently 23% VAT in Portugal) as we are exempted from VAT obligations. We reserve the right to change the price of the articles or services and conditions of your online store or to make promotional campaigns at any time. The prices of ARVOREDO jewelry from the online store are guided by the retail price (RRP) that the author Luciana Albuquerque recommends. It may not correspond to the RRP of other stores that sell ARVOREDO articles, this difference is beyond our control and depends on the price policies of each commercial space.
Orders / Purchases:
When placing an order, the customer agrees and accepts the general conditions of sale, prices and descriptions of the articles requested.
Stock:
We try to have all jewelry displayed on the online store available for fast delivery, 3-5 business days, as indicated in our online store. However, being a small team working on a small-scale production and with manual processes, there may be times of lower stock and shipping delays. If the item you are ordering does not exist in stock and some delay in production is expected, you will receive a notice immediately indicating the delay and presenting a new delivery date. We will always be available to solve any question and expedite the entire order process.
Payment:
Payments can be made via PayPal or bank transfer.
Retailers:
ARVOREDO jewelry is available for purchase in national and international commercial spaces, some of them referred to in the Stockist tab of the site. However, sales policies, prices, terms and conditions are not linked to our online store.
ARVOREDO is not responsible for any question regarding the purchase of the author's articles in a commercial space other than our online store. Any questions regarding such spaces or platforms should be directed to the store where you purchased the item.
If you have any questions or concerns about any issue that is explained in the Terms and Conditions of the online store ARVOREDO you can contact us by email hello@arvoredostudio.com